Terms and Conditions
Annie Mo’s Limited Terms & Conditions:
Updated (6th May 2022)
The following list is to give definitions for Annie Mo’s Limited Terms & Conditions:
“Annie Mo’s” – Annie Mo’s Limited
“Site” – any URL including www.anniemos.com
“Conditions” – Terms & Conditions
“User” – the users of the Site collectively
“you/your” – the person reading Annie Mo’s Conditions
“Products” – any Product displayed for sale on the Site
"UK" - The United Kingdom
2. Use of Site
3. Order process
7. Refunds, Returns, and Cancellations
8. Damages and Faults
10. Gift Cards
1.1 Intellectual property
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Site shall remain at all times vested with Annie Mo’s Limited. You are permitted to use this material only when authorised by the director of Annie Mo’s Limited.
You acknowledge and agree that the material and content contained within the Site is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive. Any other use of the material and content of the Site is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
1.2 Compliance with laws
The Site may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Site and any transactions conducted on or through the Site.
1.3 Limitation of liability
While Annie Mo’s will use reasonable endeavours to verify the accuracy of any information Annie Mo’s place on the Site, Annie Mo’s make no warranties, whether express or implied in relation to its accuracy. The Site is provided on an "as is" and "as available" basis without any representation or endorsement made and Annie Mo’s make no warranties of any kind, whether express or implied, in relation to the Site, or any transaction that may be conducted on or through the Site including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
Annie Mo’s make no warranty that the Site will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the Site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Site. Annie Mo’s will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Site.
Annie Mo’s will not be liable, in contract, wrongdoing (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
•any economic losses (including without limitation loss of revenues/profits, contracts, business or anticipated savings)
•any loss of goodwill or reputation
•any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
1.4 Entire agreement
These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, Annie Mo’s can avoid any problems surrounding what Annie Mo’s and you are expected to do. Your Statutory Rights are not affected by these Conditions.
The contract between Annie Mo’s shall be governed by the laws of the UK and any dispute between Annie Mo’s will be resolved exclusively in the UK courts. English is the only language offered for the conclusion of the contract.
1.6 Use of Products
Annie Mo’s have selected our Products on the basis that they will be used for domestic use only. If you are planning to use them for business purposes please make sure that you are covered by appropriate insurance.
1.7 Reasonable Control
Annie Mo’s shall be under no liability for any delay or failure to deliver Products or otherwise perform any obligation as specified in these Conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.
If any portion of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceable of the other sections of these Conditions shall not be affected.
1.9 Prior Agreements
These Conditions including the documents or other sources referred to in these Conditions supersede all prior representations, understandings and agreements between you and Annie Mo’s relating to the use of this Site (including the order of Products) and sets forth the entire agreement and understanding between you and Annie Mo’s for your use of this Site.
2. Use of Site
You are provided with access to this Site in accordance with Annie Mo’s Conditions, and any orders placed by you must be placed strictly in accordance with the Conditions.
You warrant that:
•The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects.
•You will notify Annie Mo’s immediately of any changes to the Personal Information by contacting Annie Mo’s at firstname.lastname@example.org
•You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
You agree fully to indemnify, defend and hold Annie Mo’s, and our officers, directors, employees, agents, and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs, and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Site, or the use by any other person accessing the Site using your shopping account and/or your Personal Information.
2.4 Our rights
Annie Mo’s reserve the right to: Modify or withdraw, temporarily or permanently, this Site (or any part thereof) with or without notice to you and you confirm that Annie Mo’s shall not be liable to you or any third party for any modification to or withdrawal of the Site; and/or change the Conditions from time to time, and your continued use of the Site (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Site.
2.5 Third party links
To provide increased value to our Users, Annie Mo’s may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website Annie Mo’s are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly. for any of the linked websites policies or content, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, Products, goods or other materials or services available on such external websites or resources.
3. Order Process
When you place an order for your Products on Annie Mo’s Site by pressing the confirm order button at the end of the check-out process this will begin the contract process. This will also indicate that you have read & accepted Annie Mo’s conditions.
Annie Mo’s will send you an order acknowledgement email detailing the Products you have ordered. This is not an order confirmation or order acceptance from Annie Mo’s.
Order acceptance and the completion of the contract between you and Annie Mo’s will take place on the dispatch to you of the Products ordered, unless Annie Mo’s have notified you that Annie Mo’s do not accept your order or you have cancelled you order in accordance with the Annie Mo’s conditions.
Non-acceptance of an order may result from any of the following:
•The Product you ordered is no longer available.
•Annie Mo’s inability to obtain authorisation for your payment.
•The identification of a pricing or Product description error.
•You not meeting the eligibility to order criteria set out in the main Conditions.
The contract will be concluded in English.
To be eligible to purchase Products on this Site and lawfully enter into and form contracts on this Site you must:
•Register by providing your real name, phone number, e-mail address, payment details and other requested information.
•Be over 18 years of age
•Stipulate a delivery address
•Include the billing address of your credit/debit card in the UK. Please note that PO box numbers, hotels and accommodation addresses are not acceptable.
By making an offer to buy a Product, you specifically authorise Annie Mo’s to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
3.3 Refusal of transaction
Annie Mo’s reserve the right to withdraw any Products from this Site at any time and/or remove or edit any materials or content on this Site. Annie Mo’s may refuse to process a transaction for any reason or refuse service to anyone at any time at Annie Mo’s sole discretion. Annie Mo’s will not be liable to you or any third party by reason of Annie Mo’s withdrawing any Product from this Site whether or not that Product has been sold; removing or editing any materials or content on the Site; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
4.1 Colour and Finishes
Wood and leather are natural Products, and as such every piece of furniture may differ in some way, this could be colour, grain or surface texture. The furniture on display may differ slightly from any subsequent furniture delivered because of such variations. Annie Mo’s cannot guarantee any colour or finish match between different pieces of furniture.
4.2 Made to order - Bespoke
This includes any Product which has been specifically manufactured to your own choice of colour, or combination, or size. These Products are excluded from Distance Selling Regulation, and the usual Refunds, Returns, and Cancellation policy does not apply and cannot be returned or exchanged unless faulty. If you are unsure if an Product is made to order please contact Annie Mo’s.
5.1 Delivery Dates
Any delivery dates quoted at the time of purchase/ordering are minimum estimates and made in good faith. In most cases your goods are made to order and exact delivery times are determined by shipping issues which are out with Annie Mo’s control. As such Annie Mo’s will not be obliged to accept cancellations of orders or offer discounts due to increased delivery times. Delivery will be arranged as soon as possible after the goods become available. If you would like to check the progress of your order Annie Mo’s advises you call any of Annie Mo’s contact numbers for an update.
5.2 Full furniture delivery
You are responsible for checking the dimensions of the goods and suitability for access to the delivery address. You are responsible for any additional work required to carry out the delivery (EG removal of doors, banisters ETC). Any delivery not completed because of restricted access will still incur the delivery charge, as well as a re delivery charge, which will be no greater than the original delivery charges. The re delivery charge may be applied when delivery has not been charged for the initial sale.
Delivery will be to the room of your choice. You are responsible for any additional protection that may be needed for floors and walls. Annie Mo's delivery staff will not remove protective footwear when entering houses.
Annie Mo's will always respect and care for any customer's property and possessions. However Annie Mo’s will not be held responsible for any damage caused in any manner whilst on customer's property.
5.3 Courier Service
Where the courier service is selected for the delivery method Annie Mo's will use FedEx UK unless another service is otherwise agreed. Products to be delivered this way will be uplifted by FedEx at the soonest possible time after arriving with Annie Mo's and a tracking number will be sent to you. FedEx take 3-5 business days to delivery any Product after it is uplifted from Annie Mo's. The tracking number supplied to you can be used at www.fedex.com to track the progress of your order. Annie Mo’s cannot guarantee a specific date of delivery for these Products. Once you has the tracking number of your order Annie Mo's will no longer be responsible for the delivery.
If you are not able to accept delivery of the purchase when they become available, Annie Mo's will store for a period of four weeks free of charge. Storage for longer periods may incur a storage fee being charged.
All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the Products ordered plus delivery charges as set out in the delivery section of this Site.
6.2 Payment Methods
Payment methods include Debit, Credit cards, Visa, Mastercard, Delta/Connect, AMEX, Apple Pay Paypal or Maestro. Payments can be made electronically by bank transfer; details will be provided on request. Annie Mo’s does not accept any responsibility for cash sent in the post and strongly recommend that you do not use this method of payment.
We also offer interest free credit
Credit is provided by Novuna Finance, a division of Mitsubishi HC Capital UK PLC Authorised and Regulated by the Financial Conduct Authority.
"You can also choose to pay using Klarna. Klarna will provide you with specific payment terms.
For further information or questions regarding your payment, please visit Klarna's website or contact Klarna's customer service."
6.3 Payment liability
You confirm that the credit or debit card that is being used is yours and registered to the billing address. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to Annie Mo’s, Annie Mo’s will not be liable for any delay or non-delivery.
7. Refunds, Returns, and Cancellations
Any made to order/bespoke Product will not be refunded in any amount after the 72 hour cancellation window.
Annie Mo's will accept cancellations of orders with no penalty within 72 hours of the order being placed. Any cancellation after the 72 hour period may incur the loss of any deposit paid, and a 10% restocking charge. Cancellations after delivery has been made will incur a collection charge and a further 10% restocking charge as well as a charge for damages/wear and tear.
7.3 Site Returns
Please notify Annie Mo’s in writing within 14 days of your intention to return the Product(s) to :
39 Union Street
Alternately you can do this via email to email@example.com.
All returned Products must be unused and in the original packaging, with any tamper seals intact. Returned Products must reach Annie Mo’s within 14 days of delivery. Please ensure that returns are packed and labelled carefully so that they are not lost or damaged in transit. All returned Products must be by a form of recorded or traceable sending. You are responsible for return cost. If the case arises where it would be more suitable for Annie Mo's delivery team to uplift the Product(s) an uplift charge will be incurred. Annie Mo's may wavier "Returned Products much reach Annie Mo’s within 14 days of delivery" if Annie Mo's agrees to uplift the Product(s).
Annie Mo's does not give refunds if a Product is returned after 14 days, or for any Product(s) not notified by writing or email within 14 days.
8. Damages and Faults
8.1 Discovering Damages and Faults
Every effort will be made to ensure that the Products you have ordered arrive undamaged and without defect.
If the Products are found to be either damaged or defective in any way at the time of delivery, you must notify Annie Mo’s delivery team and note this when you sign Annie Mo’s delivery note. If such damage or defect is discovered after delivery, you must contact Annie Mo’s within three days of delivery of the Product or, in the event of a latent defect, within three days of the date upon which you discovered the defect.
8.2 After Sales Service
Where issues are reported regarding Products Annie Mo’s have supplied, Annie Mo's will arrange to have the defect/issue inspected. If the issue cannot be resolved at the first visit Annie Mo’s may remove the Product from your premises to make good any repair or remedial work. If the Products are to be replaced Annie Mo’s will leave them with you until the replacement arrives, only when there is no risk of injury or further damage. Annie Mo's may provide a free of charge replacement for customer use if the repair time will inconvenience you. The replacements will not be the same make model or colour as the original purchase. This service is offered at the discretion of Annie Mo's.
Annie Mo’s may from time to time offer promotions online. Annie Mo’s reserves the right to amend or withdraw a promotion at any given time. If a Product is purchased at full price from Annie Mo’s and on a later date found to be on sale Annie Mo’s will be under no obligation to offer money back on the already purchased order.
9.2 Free Deliveries
When free delivery is offered as a promotion this will only apply to the Products mentioned in the promotion. If any Products not in the promotion are added to the order they will incur a delivery charge.
9.3 Discount Codes
All discount codes are one use only, and cannot be used in conjunction with any other promotions or discounts. Promotional discount are not valid for purchases paid for via finance. All discount codes have a minimum expiry date of 6 months from receiving it, unless otherwise mentioned. After 6 months Annie Mo’s reserves the right to cancel the discount code at any point. Promotional Discounts
10. Gift Cards
•Gift Cards can be redeemed at any Annie Mo’s shop.
•It may be exchanged for goods of a higher price than the value on the card on payment of the difference.
•If any Product purchased with a gift card is subsequently exchanged for a Product, or a refund, any money owing will be added to the remaining balance on the card a new gift card will be issued.
•This card cannot be exchanged for cash.
•If you do not spend the entire balance on the gift card, the remaining balance will be updated after each transaction and recorded within Annie Mo’s system.
•The gift card will be valid for 24 months from the latest transaction.
•Please treat the gift card as cash.
•Annie Mo’s will not accept liability for lost, damaged or stolen cards.
•Annie Mo’s reserve the right to amend the conditions of the gift card at any time and to take appropriate action, including the cancellation of the card at Annie Mo’s discretion, it deems such action necessary. This does not affect your statutory rights.
Annie Mo's reserves the right to change or modify the Terms and Conditions without prior notice.